Don’t Be Afraid to Say You’re Sorry

When most of us mess up, we’re likely to try to hide it from view. Especially in business, we don’t want our customers to know we’ve made a mistake. But sometimes a simple, personalized letter of apology can be a powerful tool to boost sales and cement customer...

Using Print to Support Inbound Marketing

One of the fast-growing categories of marketing is inbound marketing, or drawing prospects in using social media, SEO, blogs, and other online content. Using inbound marketing techniques, instead of you finding prospects, your prospects are finding you.  According to...